10wim Privacy Policy

1. Who We Are

This Privacy Policy ("Policy") is issued by 10wim ("Company", "we", "us", "our"), the operator of the online betting and casino platform accessible at 10wim.net (the "Platform"). 10wim is committed to protecting the privacy and personal data of all individuals who interact with the Platform, whether as registered account holders, prospective users, or visitors to the website. This Policy sets out, in clear terms, what personal data we collect, how we use it, on what legal basis we rely, with whom we share it, and what rights you have in relation to it. Please read this Policy carefully alongside our Terms and Conditions, which also govern your use of the 10wim Platform.

2. Personal Data We Collect

When you use or interact with the 10wim Platform, we may collect and process the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, national identity card number (CNIC) or passport number where required for KYC verification;
• Contact Data: Pakistani mobile phone number, residential address (city, province, postal code), and email address where provided;
• Financial Data: Payment method details used for deposits and withdrawals (such as JazzCash account number, Easypaisa wallet number, or bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah); transaction amounts and history; PKR balance information;
• Account Data: Username, encrypted password, account preferences, session history, and responsible gaming settings;
• Transactional Data: Details of bets placed, games played, bonus redemptions, and promotional participation on the Platform;
• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, time zone, and referring URL;
• Usage Data: Pages visited, features used, time spent on the Platform, click-stream data, and error logs;
• Communications Data: Records of your communications with 10wim support, including live chat transcripts and support ticket content.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health information, except where specifically required by our regulatory or responsible gaming obligations (for example, information provided voluntarily in connection with a self-exclusion request).

3. How We Collect Your Data

10wim collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or completing any form on the Platform;
• Automated technologies: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access the Platform;
• Third-party sources: Identity and fraud verification data from third-party KYC and anti-money laundering (AML) service providers; payment transaction data from JazzCash, Easypaisa, and banking partners; and publicly available sources where permitted by applicable law.

4. How We Use Your Personal Data

10wim processes your personal data for the following purposes:

• Creating and managing your 10wim account, including authentication via the 10wim Login process;
• Processing your deposits and withdrawals in PKR and maintaining accurate financial records;
• Verifying your identity and age in compliance with our KYC and AML obligations;
• Delivering the core betting and casino services of the Platform, including settling bets and crediting winnings;
• Operating and improving the Platform, including diagnosing technical issues and personalising your experience;
• Detecting, investigating, and preventing fraud, money laundering, and other illegal activities;
• Sending you service communications such as account notifications, deposit confirmations, and security alerts;
• Complying with legal, regulatory, and reporting obligations imposed on 10wim by applicable law and licensing conditions;
• Administering responsible gaming features and responding to self-exclusion or limit requests;
• Analysing Platform usage data in aggregated, anonymised form for business intelligence and product development purposes.

5. Legal Basis for Processing

10wim processes personal data on the following legal bases, as applicable:

• Performance of a contract: Processing necessary to provide you with the betting and gaming services you have requested, including account management, payment processing, and bet settlement;
• Legal obligation: Processing required to comply with KYC, AML, age verification, and regulatory reporting requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming enforcement, and service improvement, where those interests are not overridden by your privacy rights;
• Consent: Where we rely on your consent for specific processing activities (such as optional marketing communications), we will obtain that consent separately and you may withdraw it at any time.

6. Data Sharing & Disclosure

10wim does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary and proportionate:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other financial service providers required to process your transactions;
• KYC & AML providers: Third-party identity verification and fraud screening services used to fulfil our regulatory obligations;
• Game software providers: Platform game providers who receive technical session data required to operate their games within the 10wim environment;
• IT and infrastructure providers: Cloud hosting, security, and technical service providers who process data on our behalf under data processing agreements;
• Regulatory authorities: Relevant gaming regulators, financial intelligence units, and law enforcement agencies where we are legally required or permitted to disclose data;
• Professional advisers: Lawyers, auditors, and insurers where disclosure is necessary for professional advice or legal proceedings.

All third parties with whom 10wim shares personal data are required to maintain appropriate security measures and to use the data only for the specified purpose.

7. International Data Transfers

The 10wim Platform may involve the transfer of your personal data to jurisdictions outside Pakistan, including to our servers, data processors, or game providers located internationally. Where such transfers occur, 10wim takes appropriate measures to ensure that your data receives an adequate level of protection consistent with applicable data protection standards, including through the use of contractual safeguards with the receiving parties. By using the Platform, you acknowledge that your data may be transferred and processed internationally as described in this Policy.

8. Data Retention

10wim retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. In practice, this means that:

• Account and transactional data is typically retained for a minimum of five years following account closure, in compliance with AML and financial record-keeping obligations;
• KYC verification documents are retained for the period required by our licensing conditions, which may exceed five years;
• Technical and usage data is retained for shorter periods appropriate to its purpose, generally not exceeding 24 months;
• Communications and support records are retained for a minimum of three years.

When personal data is no longer required, 10wim will securely delete or anonymise it in accordance with our internal data management procedures.

9. Cookies & Tracking Technologies

The 10wim Platform uses cookies and similar tracking technologies to enhance your user experience, maintain session authentication (including remembering your 10wim Login state), and collect usage analytics. The categories of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function, including session management and security features. These cannot be disabled;
• Functional cookies: Used to remember your preferences and settings, such as language and display options;
• Analytics cookies: Used to understand how users interact with the Platform, in aggregated and anonymised form, to improve our services.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. 10wim does not use advertising or cross-site tracking cookies for third-party advertising purposes.

10. Your Privacy Rights

Subject to applicable law and our legal obligations, you may have the following rights in relation to your personal data held by 10wim:

• Right of access: Request a copy of the personal data we hold about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where we no longer have a lawful basis to retain it;
• Right to restriction: Request that we restrict processing of your data in certain circumstances;
• Right to data portability: Request a structured, machine-readable copy of your personal data where processing is based on your consent or a contract;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact 10wim at the email address listed in Section 14. We will respond to verified requests within a reasonable timeframe. Please note that some rights may be limited where we have overriding legal obligations to retain data.

11. Children's Privacy

The 10wim Platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 10wim Platform, please contact us immediately using the details in Section 14 so that we can investigate and take appropriate action.

12. Security Measures

10wim implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission via secure connections for all login and payment sessions, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing, and incident response procedures. Whilst 10wim takes its security obligations seriously, no data transmission or storage system is entirely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, 10wim will notify relevant authorities and affected users as required by applicable law.

13. Changes to This Privacy Policy

10wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered users via in-platform notification or email to the address associated with your 10wim account. The date at the top of this page reflects the date of the most recent revision. Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 10wim protects your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10wim processes your personal data, please contact our data protection team at:

[email protected]

Our support team is available 24 hours a day, 7 days a week, in English. When submitting a privacy-related request, please include your registered 10wim account mobile number so that we can verify your identity before processing the request.